Join PhonePe as an Insurance Advisor – Enhance Customer Experience
PhonePe is currently recruiting an Insurance Advisor to join our in-house Customer Experience team. The successful candidate will be responsible for providing expert support to customers, resolving complex issues, and optimizing our support systems. Key responsibilities include:
- Resolving customer inquiries and issues in a timely and professional manner
- Identifying opportunities to enhance the customer experience and streamlining support processes
- Collaborating with internal teams to drive resolution and process improvements
Key Responsibilities:
- Demonstrate integrity and customer-centricity in every interaction
- Resolve basic PhonePe account and transaction-related queries
- Adapt to phone and data channels to provide seamless support
- Follow established process guidelines to ensure timely resolution
- Foster customer trust through empathetic and personalized interactions
- Meet hourly and daily productivity targets
- Utilize internal processes and resources to drive efficient resolution
- Escalate complex issues to relevant teams for support
- Identify and recommend process improvements
- Empower customers to maximize PhonePe’s features
We’re Looking for:
- Amazing communicators (written and verbal)
- Quick learners, eager to grow
- Active listeners, who can handle tough conversations
- Customer champions, adaptable and empathetic
- Team players, flexible, and open to feedback
- Multitasking masters, who can prioritize and manage time effectively
- English and Hindi language skills (must-haves!)
- Graduation (10+2+3) degree required
- 0-2 years of customer-facing experience (a plus!)
- Multilingual skills in South Indian languages (a bonus!)
PhonePe Full Time Employee Benefits:
- We’ve got you covered with our insurance benefits!
- Medical, Critical Illness, Accidental, Life
- Take care of your well-being with our wellness program!
- Employee Assistance, Onsite Medical, Emergency Support
- New parents, rejoice!
- Maternity, Paternity, Adoption, Day-care support
- Moving or traveling? We’ve got you covered!
- Relocation, Transfer, Travel benefits
- Plan for your future with our retirement benefits!
- PF, Flexible PF, Gratuity, NPS, Leave Encashment
- And, some extra perks!
- Higher Education, Car Lease, Salary Advance
Other Benefits:
- Free lunch
- 5-day working week
- 2 rotational week offs
| Job Title | Phonepe Entry Level Job Openings 2024 | Insurance Advisor Opportunities |
|---|---|
| Description | Graduation (10+2+3) is Mandatory 0 – 2 years of work experience in a customer facing role |
| Estimated salary | Hourly pay Estimated |
| Work Location | Postal code : Bengaluru, India |
| Employment Type | FULL TIME |
About PhonePe:
Welcome to PhonePe, India’s leading digital payments company! With a whopping 500 million registered users and 37 million merchants on board, we’re proud to cover over 99% of India’s postal codes. But that’s not all – we’re also expanding into exciting new areas like financial services (think insurance, mutual funds, stock broking, and lending) and tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India’s very own app store!
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Apply now: Click Here (Phonepe Entry Level Job Openings 2024)
