Kickstart Your Career! Concentrix Off-Campus Placement Drive 2024
Join our team of innovators and game-changers in customer engagement and business performance.
| Job Title | Associate Jobs for Freshers 2024 by Concentrix |
|---|---|
| Description | Education Qualification: Any Graduate |
| Estimated salary | Estimated Hourly |
| Work Location | Gurugram,India (Postal code) |
| Employment Type | FULL TIME |
Associate Job Responsibilities:
Technical Support:
- Troubleshoot Tier 1 & 2 escalations
- Manage global inbound/outbound systems and call routing
- Participate in Rapid Response calls
Operational Management:
- Manage call volume and labor resources
- Monitor call centers and adjust queue settings
- Analyze statistical information for call allocation
Strategic Planning:
- Recommend strategies for improved labor utilization
- Develop and implement queue management strategies
Key Skills and Knowledge:
- Operational Management: Large-scale operations management experience
- Technical Expertise: Proficiency in Telephony and WFM tools
- Interpersonal Skills: Strong communication and decision-making
- Business Acumen: Strategic thinking and problem-solving
Top Destination and Website for Job and Internship Updates
Apply now: Click Here (Associate Jobs for Freshers 2024 by Concentrix)
